Automation Report
Reports
Modules
| S.No | Test Case | Result | Remarks |
|---|---|---|---|
| Checking the various Filters in Tickets List View page | |||
| Check New and My Open Tickets view | |||
| 1 | New & My Open ticket view | PASSED | Success |
| Check My Open and Pending Tickets view | |||
| 2 | My Open and Pending Tickets | PASSED | Success |
| 3 | My Open and Pending Tickets - Pending status | PASSED | Success |
| 4 | My Open and Pending Tickets - should not show the tickets from other agents | FAILED | Failed screenshot : Here |
| Check Open Tickets in My Groups view | |||
| 5 | Open Tickets in My Groups view - functionality check | PASSED | Success |
| 6 | Open Tickets in My Groups - ticket should not be shown when the agent is removed from the group | PASSED | Success |
| Check Urgent and High priority Tickets view | |||
| 7 | Urgent and High priority tickets view - functionality check | PASSED | Success |
| 8 | Urgent and High priority Tickets - set status other than High/Urgent | PASSED | Success |
| Tickets I'm Watching view | |||
| 9 | Tickets I'm Watching view - functionality check | PASSED | Success |
| 10 | Tickets I'm Watching view - unwatch ticket | PASSED | Success |
| Spam Tickets | |||
| 11 | Spam view - functionality check | PASSED | Success |
| 12 | Spam view - unspam ticket | PASSED | Success |
| Trash Tickets | |||
| 13 | Trash view - functionality check | PASSED | Success |
| 14 | Trash view - delete forever | PASSED | Success |
| All Tickets - with Sort filters | |||
| 15 | All Tickets - functionality check | PASSED | Success |
| 16 | All Tickets: Due by Time (Descending) - functionality check | PASSED | Success |
| 17 | All Tickets: Due by Time (Ascending) - functionality check | FAILED | Failed screenshot : Here |
| 18 | All Tickets: Date Created (Descending) - functionality check | PASSED | Success |
| 19 | All Tickets: Date Created(Ascending) - functionality check | FAILED | Failed |
| 20 | All Tickets: Last Modified (Descending) - functionality check | PASSED | Success |
| 21 | All Tickets: Last Modified(Ascending) - functionality check | FAILED | Failed |
| 22 | All Tickets: Priority(Descending) - functionality check | PASSED | Success |
| 23 | All Tickets: Priority(Ascending) - functionality check | PASSED | Success |
| 24 | All Tickets: Status(Descending) - functionality check | PASSED | Success |
| 25 | All Tickets: Status(Descending) - functionality check | FAILED | Failed |
| 26 | All Tickets: Status(Ascending) - functionality check | PASSED | Success |
| Checking the Default Filter Categories in Tickets List View page | |||
| Filters: Agent and Requester combination | |||
| 27 | Category: Agent-Requester - functionality check | PASSED | Success |
| Filters: Group and Requester combination | |||
| 28 | Category: Group-Requester - functionality check | PASSED | Success |
| Filters: Group, Agent, Company and Requester combination | |||
| 29 | Category: Group-Agent-Requester-Company - functionality check | PASSED | Success |
| Filters: Requester, Created in combination | |||
| 30 | Category: Requester-Createdin - functionality check | PASSED | Success |
| Filters: Due today combination | |||
| 31 | Category: Dueby-Today - functionality check | PASSED | Success |
| Filters: Status, Priority, Type, Tag combination | |||
| 32 | Category: Priority-Status-Type-Tag - functionality check | PASSED | Success |
| Checking the Custom views in Tickets List View page | |||
| Custom view 1 | |||
| 33 | Create the Custom Filter | PASSED | Success |
| 34 | Custom Filter: Agent - functionality check | PASSED | Success |
| 35 | Custom Filter: 'Visible to Only Me' check | PASSED | Success |
| 36 | Delete the Custom Filter | PASSED | Success |
| Custom view 2 | |||
| 37 | Create the Custom Filter | PASSED | Success |
| 38 | Custom Filter: Agent/Requester/Priority - functionality check | PASSED | Success |
| 39 | Custom Filter: 'Visible to All' check | PASSED | Success |
| 40 | Delete the Custom Filter | PASSED | Success |
| Custom view 3 | |||
| 41 | Create the Custom Filter | PASSED | Success |
| 42 | Custom Filter: Agent/Requester/Priority - functionality check | PASSED | Success |
| 43 | Custom Filter: 'Visible to Group' check | PASSED | Success |
| 44 | Delete the Custom Filter | PASSED | Success |
| Checking the Custom Field templates as ticket filters | |||
| Field Template 1 - dropdown field | |||
| 45 | Custom dropdown field as list view filter - functionality check | PASSED | Success |
| 46 | Custom Dropdown field & Default field combination: - functionality check | PASSED | Success |
| Field Template 1 - multilevel dependent field | |||
| 47 | Custom nested field as list view filter - functionality check | PASSED | Success |
| 48 | Custom Nested field & Default field combination: - functionality check | PASSED | Success |
| Checking whether a View is retained after visiting someother tab or page | |||
| 49 | Default View preservance | PASSED | Success |
| 50 | Custom View perservance | PASSED | Success |
| 51 | Delete the Custom View created for this test | PASSED | Success |
| Checking whether the view changes to 'Untitled View' when a default/custom view is edited | |||
| 52 | Check whether it changes to Untitled View after editing a default/custom view | PASSED | Success |
| Tickets List View: Bulk Action on Tickets | |||
| 53 | Assertion of ticket properties | PASSED | Successful |
| 54 | Bulk reply check for ticket 23 | PASSED | Success |
| 55 | Assertion of ticket properties | PASSED | Successful |
| 56 | Bulk reply check for ticket 24 | PASSED | Success |
| 57 | Bulk Actions | PASSED | Success |
| Tickets List View: Pick Up Tickets | |||
| 58 | List View: Pick Up ticket 25 | PASSED | Success |
| 59 | List View: Pick Up ticket 26 | PASSED | Success |
| 60 | Pickup Tickets | PASSED | Success |
| Tickets List View: Assign Tickets to Agent | |||
| 61 | List View: Assign ticket 27 to agent | PASSED | Success |
| 62 | List View: Assign ticket 28 to agent | PASSED | Success |
| 63 | Assign to Agent | PASSED | Success |
| Tickets List View: Close Tickets | |||
| 64 | List View: Close ticket 29 | PASSED | Success |
| 65 | List View: Close ticket 30 | PASSED | Success |
| 66 | Bulk Close | PASSED | Success |
| Tickets List View: Mark a Ticket as Spam | |||
| 67 | Spam Tickets | PASSED | Success |
| 68 | Rescue * Ticket List View: Spam | PASSED | Success |
| Tickets List View: Delete Tickets | |||
| 69 | Trash Tickets | PASSED | Success |
| 70 | Rescue * Ticket List View: Delete | PASSED | Success |
| Tickets List View: Merge Tickets | |||
| 71 | Content check after Merge operation | PASSED | Success |
| Tickets List View: Check for Content | |||
| 72 | Rescue * Ticket List View: Check Export Link | PASSED | Export link is Present |
| 73 | Rescue * Ticket List View: Ticket ID check | PASSED | Ticket ID is Present |
| 74 | NEW Label in List view | PASSED | Success |
| 75 | Rescue * Ticket List View: Low Priority Color | PASSED | Priority Colour - Low-LBlue: Present |
| 76 | Rescue * Ticket List View: Medium Priority Colour | PASSED | Priority Colour - Medium-DBlue: Present |
| 77 | Rescue * Ticket List View: High Priority Colour | PASSED | Priority Colour - High-Yellow: Present |
| 78 | Rescue * Ticket List View: Urgent Priority Colour | PASSED | Priority Colour - Urgent-Red: Present |
| 79 | Rescue * Ticket List View: Phone Source Icon | PASSED | Source - Phone: Present |
| 80 | Rescue * Ticket List View: Globe Source Icon | PASSED | Source - Globe: Present |
| 81 | Rescue * Ticket List View: Ticket Content Check | PASSED | Ticket Info - All 3 data: Present |
| 82 | Rescue * Ticket List View: Tickets Increment Count | PASSED | Success |
| 83 | Rescue * Ticket List View: Tickets decrement Count | PASSED | Success |
| 84 | Rescue * Ticket List View: Ticket Properties Content Check - Agent | PASSED | Success |
| 85 | Rescue * Ticket List View: Ticket Properties Content Check - Status | PASSED | Success |
| 86 | Rescue * Ticket List View: Ticket Properties Content Check - Priority | PASSED | Success |
| 87 | Rescue * Ticket List View: Next/Previous buttons check | PASSED | Previous/Next button: Present |
| Ticket Details Page | |||
| 88 | Create ticket from admin portal | PASSED | Successful |
| Creation and assertion of a ticket | |||
| 89 | Create ticket from admin portal | PASSED | Successful |
| 90 | Assertion of ticket Subject and Description | PASSED | Successful |
| 91 | Assertion of ticket properties | PASSED | Successful |
| 92 | Requester info panel assertion | PASSED | Successful |
| Editing the ticket | |||
| 93 | Editing a ticket | PASSED | Successful |
| 94 | Assertion of ticket Subject and Description | PASSED | Successful |
| 95 | Assertion of ticket properties | PASSED | Successful |
| ToDo task | |||
| 96 | Adding and asserting a ToDo task in ticket page | PASSED | Successful |
| 97 | Priority & source icon validation | PASSED | Successful |
| Watchers | |||
| 98 | Adding watchers and assertion | PASSED | Successful |
| Timesheets | |||
| 99 | Adding a timesheet entry and asserting it | PASSED | Successful |
| 100 | Editing the timesheet entry and asserting it | PASSED | Successful |
| Ticket SPAM | |||
| 101 | Marking a ticket as spam and verifying it in spam folder | PASSED | Successful |
| 102 | Marking as NOT SPAM | PASSED | Successful |
| Forwarding a Ticket | |||
| 103 | Forwarding the ticket and asserting it | PASSED | Successful |
| 104 | Assertion of last added conversation | PASSED | Successful |
| Updating the properties | |||
| 105 | Updating the ticket properties | PASSED | Successful |
| 106 | Assertion of ticket properties | PASSED | Successful |
| 107 | Due time panel Status assertion | PASSED | Successful |
| Replying with send and set status | |||
| 108 | Reply with send and set as Pending | PASSED | Successful |
| 109 | Assertion of ticket status in properties panel | PASSED | Successful |
| 110 | Due time panel Status assertion | PASSED | Successful |
| 111 | Assertion of last added conversation | PASSED | Successful |
| 112 | Reply with send and set as Waiting on Customer | PASSED | Successful |
| 113 | Assertion of ticket status in properties panel | PASSED | Successful |
| 114 | Due time panel Status assertion | PASSED | Successful |
| 115 | Assertion of last added conversation | PASSED | Successful |
| 116 | Reply with send and set as Waiting on Third Party | PASSED | Successful |
| 117 | Assertion of ticket status in properties panel | PASSED | Successful |
| 118 | Due time panel Status assertion | PASSED | Successful |
| 119 | Assertion of last added conversation | PASSED | Successful |
| 120 | Reply with send and set as Resolved | PASSED | Successful |
| 121 | Assertion of ticket status in properties panel | PASSED | Successful |
| 122 | Due time panel Status assertion | PASSED | Successful |
| 123 | Assertion of last added conversation | PASSED | Successful |
| 124 | Reply with send and set as Closed | PASSED | Successful |
| 125 | Assertion of ticket status in properties panel | PASSED | Successful |
| 126 | Due time panel Status assertion | PASSED | Successful |
| 127 | Assertion of last added conversation | PASSED | Successful |
| 128 | Forwarding a public note | PASSED | Successful |
| 129 | Assertion of last added conversation | PASSED | Successful |
| Private note with send and set status | |||
| 130 | Adding a Private note with send & set as Pending | PASSED | Successful |
| 131 | Due time panel Status assertion | PASSED | Successful |
| 132 | Assertion of ticket status in properties panel | PASSED | Successful |
| 133 | Adding a Private note with send & set as Waiting on Customer | PASSED | Successful |
| 134 | Due time panel Status assertion | PASSED | Successful |
| 135 | Assertion of ticket status in properties panel | PASSED | Successful |
| 136 | Adding a Private note with send & set as Waiting on Third Party | PASSED | Successful |
| 137 | Due time panel Status assertion | PASSED | Successful |
| 138 | Assertion of ticket status in properties panel | PASSED | Successful |
| 139 | Adding a Private note with send & set as Resolved | PASSED | Successful |
| 140 | Assertion of Private note content | PASSED | Successful |
| 141 | Due time panel Status assertion | PASSED | Successful |
| 142 | Assertion of ticket status in properties panel | PASSED | Successful |
| 143 | Adding a Private note with send & set as Closed | PASSED | Successful |
| 144 | Assertion of Private note content | PASSED | Successful |
| 145 | Due time panel Status assertion | PASSED | Successful |
| 146 | Assertion of ticket status in properties panel | PASSED | Successful |
| Public note with send and set status | |||
| 147 | Adding a Public note with send & set as Pending | PASSED | Successful |
| 148 | Due time panel Status assertion | PASSED | Successful |
| 149 | Assertion of ticket status in properties panel | PASSED | Successful |
| 150 | Adding a Public note with send & set as Waiting on Customer | PASSED | Successful |
| 151 | Due time panel Status assertion | PASSED | Successful |
| 152 | Assertion of ticket status in properties panel | PASSED | Successful |
| 153 | Adding a Public note with send & set as Waiting on Third Party | PASSED | Successful |
| 154 | Due time panel Status assertion | PASSED | Successful |
| 155 | Assertion of ticket status in properties panel | PASSED | Successful |
| 156 | Adding a Public note with send & set as Resolved | PASSED | Successful |
| 157 | Due time panel Status assertion | PASSED | Successful |
| 158 | Assertion of ticket status in properties panel | PASSED | Successful |
| 159 | Adding a Public note with send & set as Closed | PASSED | Successful |
| 160 | Due time panel Status assertion | PASSED | Successful |
| 161 | Assertion of ticket status in properties panel | PASSED | Successful |
| 162 | Editing a public note | PASSED | Successful |
| 163 | Deleting last conversation | PASSED | PASSED |
| Tickets Merge | |||
| 164 | Create ticket from admin portal | PASSED | Successful |
| 165 | Create ticket from admin portal | PASSED | Successful |
| 166 | Create ticket from admin portal | PASSED | Successful |
| 167 | Create ticket from admin portal | PASSED | Successful |
| 168 | Due time panel Status assertion | PASSED | Successful |
| 169 | Assertion of ticket status in properties panel | PASSED | Successful |
| 170 | Merging tickets based on ID, Requester and Subject | PASSED | Successful |
| Ticket Delete | |||
| 171 | Deletion of a ticket and assertion | PASSED | Successful |
| Deleting the ToDo task | |||
| 172 | Deleting a ToDo task | PASSED | Successful |
| Check the Banner count in tickets list view | |||
| 173 | Overdue Count Match | PASSED | Count Matched for Overdue |
| 174 | Open Count Match | PASSED | Count Matched for Open |
| 175 | On Hold Count Match | PASSED | Count Matched for On Hold |
| 176 | Due Today Count Match | PASSED | Count Matched for Due Today |
| 177 | Unassigned Count Match | PASSED | Count Matched for Unassigned |
| Check the Banner count increment & decrement in tickets list view | |||
| 178 | Create ticket from admin portal | PASSED | Successful |
| 179 | Check for Open Count Increase | PASSED | Success |
| 180 | Check for Open Count Decrease | PASSED | Success |
| 181 | Create ticket from admin portal | PASSED | Successful |
| 182 | Check for On Hold Count Increase | PASSED | Success |
| 183 | Check for Open Count Decrease | PASSED | Success |
| 184 | Create ticket from admin portal | PASSED | Successful |
| 185 | Check for Due Today Count Increase | PASSED | Success |
| 186 | Check for Open Count Decrease | PASSED | Success |
| 187 | Create ticket from admin portal | PASSED | Successful |
| 188 | Check for Unassigned Count Increase | PASSED | Success |
| 189 | Check for Open Count Decrease | PASSED | Success |
| Recent Acitivities for ticket | |||
| 190 | Check the Recent Activities for create ticket | PASSED | create ticket activity message is present in dashboard |
| 191 | Check the redirect page while click the ticket link from dashboad | PASSED | Redirected to ticket page |
| 192 | Check the Recent Activities for reply ticket | PASSED | reply ticket activity message is present in dashboard |
| 193 | Check the redirect page while click the reply link from dashboad | PASSED | Redirected to ticket page |
| 194 | Forwarding the ticket and asserting it | PASSED | Successful |
| 195 | Check the Recent Activities for forward ticket | PASSED | forward ticket activity message is present in dashboard |
| 196 | Check the redirect page while click the forwarded link from dashboad | PASSED | Redirected to ticket page |
| 197 | Adding a Private note with send & set as | PASSED | Successful |
| 198 | Check the Recent Activities for add note to ticket | PASSED | add note ticket activity message is present in dashboard |
| 199 | Check the redirect page while click the note link from dashboad | PASSED | Redirected to ticket page |
| 200 | Adding a timesheet entry and asserting it | FAILED | Exception Caught |
